Collecting Government Debts
Functionality
Government entities can submit referrals for a debt collection service through web self-service. Internal workflows and approvals to create a payment plan for the debtor are supported by Case Guide configurated in F2. Submission of case material to the courts system in the case the debtor continues to default on payment is possible from F2 case guide.
Benefits
Organizational gains/wins: Support more debt collection processes and speed to resolution of cases increases. Caseworker gains: Increased ability to co-work on cases and handover responsibility on case in more transparent way. System wins: Automation of tasks and templates will reduce/suppress risk of mistakes – manual errors when handling debt cases and sending out legal notice. Citizen/customer gains: Visibility on their debt for debtor, stronger financials for creditors due to faster handover and resolution of cases. Productivity/efficiency: Time saving, easier work for caseworker, increased accountability and visibility within the unit.
Software
Software installation is standard F2 software. F2 core with case and document management, formal (integrated mail) and informal communication (Chat), search lists and reporting tools with full search into meta-data and content as well as case processing controls such as deadlines, requests, and reminders. Web Self-service. F2 process modules with step process control, checklists and variance. F2 template module, supporting Word templates with automated merge of data fields and advanced text phrases. F2 Dashboard module for progress reporting. Users licenses.
Project time
4 months